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Terms of Use

Last Updated: Mar 5th, 2025 Welcome to Blaze Fireplaces. By accessing or using our website, https://www.blazefireplaces.com/ (“Website”), you agree to comply with and be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our Website.

1. Acceptance of Terms

By using this Website, you accept and agree to be bound by these Terms of Use and our Privacy Policy. We reserve the right to modify these terms at any time, and your continued use of the Website constitutes acceptance of any changes.

2. Use of the Website

  • You must be at least 18 years old to use this Website.
  • You agree to use the Website for lawful purposes only.
  • You will not engage in any activity that could harm, disable, overburden, or impair the Website or interfere with any other party’s use of the Website.

3. Intellectual Property

  • All content, including text, images, logos, and trademarks, are the property of Blaze Fireplaces or its licensors and are protected by copyright and intellectual property laws.
  • You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent.

4. User Submissions

  • By submitting any content (reviews, feedback, comments) to our Website, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and distribute your content.
  • You warrant that your submissions do not violate any third-party rights.

5. Product Information & Purchases

  • We strive to provide accurate product descriptions, but we do not guarantee that all information is error-free.
  • Prices and availability of products are subject to change without notice.
  • All purchases are subject to our Return and Refund Policy.

6. Disclaimer of Warranties

  • The Website and its content are provided “as is” without warranties of any kind, either express or implied.
  • We do not guarantee that the Website will be uninterrupted, error-free, or free from viruses.

7. Limitation of Liability

  • Blaze Fireplaces shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this Website.
  • Our total liability for any claim related to your use of the Website shall not exceed the amount you paid (if any) to use our Website.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

9. Termination

We reserve the right to terminate or suspend your access to the Website at our sole discretion, without notice, for any reason.

10. Governing Law

These Terms of Use are governed by the laws of California, without regard to conflict of law principles.

11. Contact Us

Blaze Fireplaces Burlingame Office and Showroom
1675 Rollins Road, Suite F, Burlingame, CA 94010
Phone: 415-495-2002
Mon-Fri: 8:00 a.m. – 4:00 p.m.
Sat: 10:00 a.m. – 2:00 p.m.

San Rafael Office and Showroom
548 Du Bois Street, San Rafael, CA 94901
Phone: 415-455-1571
Mon-Fri: 8:00 a.m. – 4:00 p.m.
Sat: 10:00 a.m. – 2:00 p.m.

If you have any questions about these Terms of Use, please contact us at one of the locations above.
TESTIMONIALS

Customer Feedback

Overall very satified. Although it was difficult to coordinate the actual repairs due to the location of the Heatilator unit being in my vacation home. To avoid traveling twice from Southern California, because of the time gaps between diagnostics ordering and receiving parts and schedule information he repairs, I had to pre-order parts not knowing if they would fix the problem. The problem didn’t require all of the parts, but due to the age of the components I had them installed.

Craig M.

At this point in the process, I couldn’t be happier. The fireplace is in and vented. I’ll give further feedback on the unit itself but as far as the customer service I’m getting…very satisfied. Susie Fischer is a valuable asset to your company. Simply put: She’s on top of everything. She has a compete grasp of not only the product she’s selling, she knows about installation methods and requirements and can speak comfortably with my contractor. She is fantastic.

John M.

In general, the install & follow-through was great. A negative was you guys losing track of my special orders (due to move), never following up w/ updates .. essentially not keeping things alive so that the order(s) would not get lost. But at the very end, you pulled through .. was just more frustrating than it should have been.

Vlad M.

The installers were incredibly efficient and it was clear they knew exactly what needed to be done. Most impressive was how they worked as a team, and each guy was constantly moving. As a General Contractor you do not see that everyday. Additionally Cameron has been great to work with. He is very knowledgable and a great help in having my carpenters prep for the install. Thanks very much!

Mark M.

Ean is an exellent person when it comes to fireplazes for my custumers or personal he is the guy, i been using his services for few years, Blaze fireplaces customer service is exellent, on time, fair pricing, profecional intallation and great communication, thanks to you you all, specially Ean

Alonso L.

We went shopping for a gas insert and went to three other places before your store. From the start the staff was able to answer question we had and went over what to look for and the pro’s and con’s of each unit. We went back a second time with more question which they answer and add a few. Very nice to be welcome when you have question and there able to answer them without the run a round. GREAT JOB.

Don F.

More Reviews

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    About Us
    Blaze is a family-owned, Northern California’s trusted fireplace expert and provider for homeowners, builders, and designers since 1953. We pride ourselves on delivering high-quality products and services.
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    Burlingame Design Center & Showroom

    1675 Rollins Rd Suite F, Burlingame, CA 94010
    San Rafael Design Center & Showroom
    548 Du Bois St, San Rafael, CA 94901
    © 2025 Blaze Corporation. All Rights Reserved.